FAQs
Why does it look flat after unboxing?
After removing the packaging following the instructions on the user manual, the pillow set will take time to expand to full size. The compressed pillow components will take up to 48 hours for complete expansion.
Can I make the pillow set expand faster?
Sure! Memory foam is temperature-sensitive. Cold inhibits expansion, and warmth encourages it. Set the room temperature to 25°C (77 °F) or more to speed the expansion process. For stubborn compressed areas of foam, you can also use a hair dryer for about 15 minutes.
Why does it smell when I open the plastic bag?
The wedge pillow set has been compressed in the plastic bag for a long time, so the first time you open it, there may be an odor. However, if you put it in a well-ventilated place for about 48 hours, most of the odor will dissipate.
Why is the foam so hard?
Although the wedge pillow set is mainly made of memory foam, some parts, like the Base Support and the bottom of the Slope are made of high resilience foam, to offer more support. Our memory foam wedge pillow set is designed to adapt to the shape of your body in order to stabilize your posture and relieve stress on your muscles. That's why the foam has to be firm. In addition, the foam requires some "break in" time, like a new pair of shoes or jeans. After you use it a few times, the pillow will reshape itself and adapt to your sleeping position, so it will become more comfortable.
What can I do to make it softer?
As mentioned above, memory foam is temperature-sensitive. The best way to make the wedge pillow set softer is to sleep on it every night for up to 60 nights and keep the room warm (at least 25°C/77 °F). You can also apply controlled pressure, massaging the memory foam with your hands for 10 to 30 minutes daily for 30 to 60 days. This will help loosen the memory foam cells.